Safety on DeliverLah
We keep deliveries safe with tools, ratings, and evidence.
We don't promise things we can't guarantee.
DeliverLah is a peer-to-peer platform. Real neighbours walking real parcels for real neighbours. That model has real strengths — and real things you should know before sending or accepting your first job.
What DeliverLah does for safety
- ·Verified onboarding. Every Sender and Dropper signs up with a real email + phone. Droppers complete additional verification (bank account + emergency contact) before their first accept.
- ·GPS trail. Every accepted job is tracked from pickup to dropoff. The data is preserved for investigations.
- ·Photo proof of delivery.Required at every dropoff. Stored with cryptographic verification so it can't be swapped after the fact.
- ·Two-way ratings. Senders rate Droppers. Droppers rate Senders. Patterns surface fast.
- ·In-app reporting. Eight categories (harassment, inappropriate behaviour, unsafe conduct, fraud, and more). Every report is reviewed by our moderation team within 24 hours on business days.
- ·Auto-suspension on repeat reports. Four reports against the same user in seven days triggers an automatic suspension while we investigate.
- ·Task-scope contact only. The phone number shared between a Sender and a Dropper is for that delivery only. Contacting the other party after the job is closed — by call, SMS, WhatsApp, or social media — is a boundary violation that can get an account banned.
- ·Cooperation with the Singapore Police. If law enforcement asks for evidence with a properly-served production order, we provide GPS trail, photo proof, message logs, and account metadata.
What we ask of you
DeliverLah is a platform, not a courier company. Real safety also depends on the choices you make as a Sender or a Dropper.
If you're a Sender
- · Don't send anything illegal, dangerous, perishable beyond a few hours, or worth more than you're comfortable losing.
- · Hand over and receive in public, well-lit spaces — HDB lobby, void deck, condo guard house, building reception. Avoid into-unit handovers unless absolutely necessary.
- · Confirm delivery in the app once the parcel arrives. If something is wrong, raise a dispute within 2 hours.
- · Tip via the in-app Boost — never with cash, gift cards, or anything off-platform.
If you're a Dropper
- · Only accept jobs you can complete safely on foot, by bike, or on a PMD/vehicle that complies with LTA rules.
- · Never enter a private residence unless the Sender explicitly requested into-unit delivery in the job note.
- · Treat parcels with courier-level confidentiality — don't open, inspect, or photograph contents (only the exterior, for proof of delivery).
- · If something feels off, decline or stop the job. No drop is worth your safety.
- · Don't accept cash or gifts at the door. Earnings come through the platform, period.
If something goes wrong
If you are in immediate danger
Call 999(Singapore Police, emergency). Your safety comes first. Tell us afterwards — we'll preserve all evidence and cooperate fully.
- Open the job in My Jobs. Tap Report. Pick the category that fits best — Harassment, Inappropriate Behaviour, Theft, Fraud, Unsafe Conduct, etc. Describe what happened in your own words.
- Don't retaliate. A revenge rating or aggressive message creates a second offence on your own record. Use the report form, not the rating field.
- Preserve your own evidence.Screenshot anything relevant (messages, photos, the job page). Don't delete the conversation.
- For sexual assault: The Sexual Assault Care Centre at AWARE offers free 24-hour support — 6779-0282. They can also help you navigate police reporting if you choose to.
- For mental health support: Samaritans of Singapore is available 24/7 — 1-767.
- For data protection concerns (someone misused your contact info): Email our DPO at dpo@deliverlah.com. PDPC (Singapore's data regulator) can also be contacted at 6377-3131.
- For everything else, including escalations and complaints about how we handled your report: hello@deliverlah.com. A real human reads every message.
What we don't promise
We think being honest about what a small platform can and can't do is part of being safe.
- · Parcel insurance. We are not an insurer. If something is damaged, lost, or stolen during a delivery and a dispute is upheld, we refund the delivery fee, not the value of the parcel contents. For high-value items, arrange your own parcel insurance before sending.
- · Guaranteed delivery times.The Dropper community is independent, and at our current size, time-to-accept varies. We don't promise pickup within X minutes — instead we give you tools (Boost, cancel anytime before accept) to influence speed.
- · Background checks.Today, our KYC verifies email, phone, bank, and emergency contact — not criminal history. We're evaluating Singpass MyInfo verification to raise this floor. Until then, exercise the same judgment you would meeting any new neighbour.
- · Holding your money.DeliverLah never holds user funds in escrow. Payments flow directly between the Sender and the Dropper via HitPay or PayNow. We're not a financial institution.
We'd rather tell you what's true than oversell what we are. That's how DeliverLah was built, and that's how we'll keep building it.
— Jamie, founder