Version 2.0 — Effective 31 March 2026
These Terms of Service ("Terms") govern your use of the DeliverLah platform operated by Hive Logistics Pte Ltd (UEN 202613598M), a company incorporated in the Republic of Singapore ("Company", "we", "us"). By creating an account, you agree to be bound by these Terms, our Privacy Policy, and our Community Guidelines. If you do not agree, you must not use the platform. You must be at least 16 years of age to use DeliverLah. If you are under 18 years of age, you represent that you have obtained parental or legal guardian consent to use the platform and be bound by these Terms.
DeliverLah is a peer-to-peer marketplace that connects individuals who wish to send parcels ("Senders") with individuals willing to walk-deliver them ("Walkers" or "Droppers"). The Company acts solely as an intermediary technology platform. We are not a logistics company, courier service, or common carrier. We do not employ Walkers and do not take custody of or assume responsibility for any parcels.
You must be at least 18 years of age and a resident of Singapore to use this platform. You must provide accurate personal information including a valid Singapore phone number (+65). You may not create multiple accounts. The Company reserves the right to verify your identity at any time. You are solely responsible for ensuring that all information provided — including but not limited to your name, phone number, bank name, and bank account number — is accurate and up to date. The Company shall not be liable for any delayed, failed, or misdirected payments resulting from incorrect information provided by you. If incorrect bank details result in a payment being sent to the wrong account, the Company is not obligated to recover or re-issue the payment.
Senders must not request delivery of any illegal, dangerous, hazardous, perishable (unless disclosed), flammable, or controlled items. This includes but is not limited to: weapons, drugs or controlled substances, alcohol, tobacco, live animals, human remains, counterfeit goods, items exceeding 8 kg, or any item prohibited under the laws of Singapore. The Sender is solely responsible for the contents of the parcel and any consequences arising from prohibited items.
You agree to indemnify, defend, and hold harmless Hive Logistics Pte Ltd, its directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the platform; (b) your breach of these Terms; (c) any parcel you send or deliver; (d) any dispute between you and another user; (e) your violation of any applicable law or regulation; or (f) any injury, property damage, or loss occurring during a delivery.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM. The Company's total aggregate liability for any claim shall not exceed the amount of fees paid by you to the Company in the 12 months preceding the claim. The Company assumes no liability for loss, damage, theft, or delay of any parcel. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under the Unfair Contract Terms Act (Cap. 396) of Singapore or any other applicable law.
You acknowledge and agree that peer-to-peer delivery involves inherent risks. Senders accept the risk that parcels may be damaged, lost, or delayed. Walkers accept the risk of physical injury, accidents, or property damage while making deliveries. You assume all such risks voluntarily and agree that the Company bears no responsibility for any harm arising from the delivery process.
The platform does not provide insurance coverage for parcels. Senders are advised not to send items of significant monetary or sentimental value. By using the platform, you acknowledge that the Company is not liable for the replacement value of any item. We strongly recommend that Senders obtain their own insurance for valuable items.
All users must conduct themselves respectfully and lawfully. You must not: use threatening, abusive, or discriminatory language; harass, stalk, or intimidate any user; provide false information or impersonate others; misuse the review or reporting system; manipulate pricing or exploit the platform; engage in any fraudulent activity; or attempt to circumvent platform safety features. Violations may result in immediate account suspension or permanent ban.
After each completed delivery, both Sender and Walker may rate and review each other. Reviews must be honest and factual. Fraudulent, retaliatory, or malicious reviews may be removed and may result in account penalties. Users may report others for misconduct. The Company will review all reports and may take action including warnings, temporary suspensions, or permanent bans at its sole discretion.
The Company reserves the right to suspend or permanently ban any user account at its sole discretion, with or without notice, for any reason including but not limited to: violation of these Terms; multiple negative reports from other users; fraudulent activity; threatening or dangerous behaviour; consistently low ratings (below 3.0 stars); or any activity that the Company deems harmful to the platform or its community. Banned users may forfeit any remaining wallet balance.
12.1 Payment Method. DeliverLah operates strictly as a technology platform and does not provide banking, remittance, or stored-value services. All fees are displayed at the time of job creation and are non-negotiable. Senders pay via PayNow to Hive Logistics Pte Ltd. The Company reserves the right to introduce additional payment methods or third-party payment processors at any time, subject to notice provided to users.
12.2 Payment Confirmation (For Senders). When a Sender initiates a delivery request, the Sender pays the total delivery cost, including the Dropper Fee and the DeliverLah Platform Fee, via PayNow. The job will only be made visible to Droppers after payment has been verified by DeliverLah. Any promotional credits are automatically deducted from the total before payment.
12.3 Payouts (For Droppers). Droppers acknowledge and agree that DeliverLah is not their employer and does not pay them wages. Upon verified completion of a delivery (confirmed by the Sender or auto-confirmed after 2 hours), DeliverLah will transfer the Dropper Fee to the Dropper's linked bank account via FAST transfer within 24 hours. The Company deducts its Platform Fee from the total amount paid by the Sender.
12.4 No Cash Transactions. To ensure user safety and comply with Anti-Money Laundering (AML) regulations, all transactions must be completed digitally through the platform. Cash on Delivery (COD) or direct cash exchanges between Senders and Droppers are strictly prohibited. Any attempt to solicit or pay cash outside the platform will result in an immediate and permanent account ban.
12.5 Disclaimer of Financial Liability. DeliverLah is not liable for any delays, errors, or bank-routing failures caused by the user's bank or the user providing incorrect account details. Users are solely responsible for the accuracy of their payment and bank information. Any disputes regarding the processing of funds must be resolved directly with the relevant banking institution.
12.6 Off-Platform Transactions. DeliverLah encourages open communication between users and welcomes community building through external channels such as Telegram groups and social media. However, any delivery arrangements or payment transactions conducted outside of the DeliverLah platform are entirely at the users' own risk. Hive Logistics Pte Ltd holds zero liability for any non-payment, lost goods, damaged parcels, personal injury, or disputes arising from off-platform transactions. The Company's dispute resolution, payment protection, delivery tracking, photo proof, and community accountability features are only available for deliveries booked and paid through the platform.
We collect and process personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). Your phone number and location data are shared with the other party during an active delivery for the purpose of completing the delivery. We do not sell your personal data to third parties. Please refer to our Privacy Policy for full details.
14.1 DeliverLah is operated by Hive Logistics Pte Ltd, a company incorporated in the Republic of Singapore. All obligations, liabilities, and responsibilities under these Terms are solely those of the Company as a corporate entity.
14.2 The directors, officers, shareholders, employees, and agents of the Company shall not be personally liable for any obligations of the Company arising under these Terms or from the use of the platform. Your agreement is with the Company exclusively, and you waive any right to bring claims against any individual associated with the Company in their personal capacity.
14.3 Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between the Company and any user.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, INCLUDING BUT NOT LIMITED TO USER-GENERATED REVIEWS, RATINGS, LOCATIONS, OR DELIVERY STATUS INFORMATION. YOU USE THE PLATFORM ENTIRELY AT YOUR OWN RISK.
The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the Company's reasonable control, including but not limited to: acts of God, natural disasters, epidemics, pandemics, government actions or orders, war, terrorism, civil unrest, fire, flood, earthquakes, power outages, telecommunications failures, cyberattacks, disruptions to payment processing systems, or any other event that could not have been reasonably foreseen or prevented. During any such event, the Company's obligations shall be suspended for the duration of the force majeure event.
17.1The name "DeliverLah", the DeliverLah logo, the platform's design, source code, algorithms, user interface, and all associated intellectual property are the exclusive property of Hive Logistics Pte Ltd. All rights reserved.
17.2You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any part of the platform without the Company's prior written consent.
17.3 By posting content on the platform (including reviews, photos, and delivery information), you grant the Company a non-exclusive, worldwide, royalty-free licence to use, display, and store such content for the purpose of operating and improving the platform.
The platform integrates with third-party services including but not limited to payment processors (the Payment Provider or its successors), mapping services (OneMap), cloud hosting providers (Vercel, Neon), and email delivery services. The Company is not responsible for the availability, accuracy, or security of these third-party services. Your use of these services may be subject to their respective terms and conditions. The Company disclaims all liability for any loss, damage, or inconvenience arising from the failure, interruption, or error of any third-party service.
19.1Any dispute between users should first be raised through the platform's reporting and dispute system. The Company may mediate at its discretion but is under no obligation to resolve user disputes.
19.2 For disputes with the Company, parties agree to first attempt resolution through good-faith negotiation within 30 days of written notice.
19.3If negotiation fails, any dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Rules for the time being in force. The seat of arbitration shall be Singapore. The tribunal shall consist of one arbitrator. The language of arbitration shall be English.
19.4 These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore.
By using the platform, you represent and warrant that you are at least 18 years of age, a resident of Singapore, and legally capable of entering into binding contracts under the laws of Singapore. The Company reserves the right to request proof of identity and age at any time. If we discover that a user is under 18 years of age, their account will be immediately terminated and all associated data will be deleted in accordance with our Privacy Policy and the Personal Data Protection Act 2012.
In the event of a data breach that results in, or is likely to result in, significant harm to affected individuals, the Company shall notify the Personal Data Protection Commission ("PDPC ") and affected users as soon as practicable, and in any event no later than 3 calendar days after the Company becomes aware of the breach. The notification will include the nature of the breach, the types of personal data affected, and the measures being taken to address and mitigate the breach, in compliance with the Personal Data Protection Act 2012.
The Company reserves the right to modify these Terms at any time. Material changes will be communicated via email or platform notification at least 14 days before taking effect. Continued use of the platform after changes take effect constitutes acceptance of the modified Terms. Users who do not agree with the modified Terms must stop using the platform and may request account deletion.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the original intent.
DeliverLah awards digital badges to recognise milestones and community contributions. Badges are non-transferable and carry no monetary value.
The Founding Member badge is awarded to the first 1,000 users who complete their first login after account approval. The badge is yours to keep for as long as you remain an active member of the platform.
Dormancy policy: If a Founding Member account shows no activity for 75 consecutive days, we will send a reminder email to the registered address. If there is still no activity after 90 consecutive days, the Founding Member badge will be revoked and its slot released to the next qualifying user. Logging in at any point before the 90-day mark resets the inactivity counter. Other badges awarded for milestones (e.g. Trusted Sender, Century Dropper) are not subject to dormancy revocation.
The Company reserves the right to modify the badge programme, including eligibility criteria and dormancy thresholds, at any time with reasonable notice to affected users.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding your use of the platform and supersede all prior agreements, representations, and understandings.
For any questions regarding these Terms, please contact us at legal@deliverlah.com. For data protection enquiries, contact our Data Protection Officer at dpo@deliverlah.com.
Hive Logistics Pte Ltd · Republic of Singapore · Version 2.0 · Effective 31 March 2026